Return policy
Here’s a clear, standard return policy you can use for an e-commerce website. It’s written in simple, customer-friendly language and works for most online stores. You can customize the parts in brackets.
Return & Refund Policy
We want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns
You have [30] days from the date of delivery to request a return.
To be eligible for a return, the item must be:
Unused and in the same condition you received it
In its original packaging
Accompanied by proof of purchase
Non-Returnable Items
Certain items cannot be returned, including:
Gift cards
Downloadable or digital products
Personal care or hygiene items (if opened)
Items marked as Final Sale
How to Start a Return
Contact us at [support@email.com] with your order number and reason for return.
We will provide return instructions and the return shipping address.
Send the item back using a trackable shipping method.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within [5–10] business days.
Shipping charges are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at [support@email.com].
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within [48 hours] of delivery with photos, and we’ll make it right.
Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank or payment provider
Contact your credit card company
If the issue persists, email us at [support@email.com]
Contact Us
If you have any questions about our return policy, please contact us at:
Email: [support@email.com]
Website: [yourwebsite.com]
If you want, tell me:
What you sell (clothing, electronics, digital products, etc.)
Your return window (7, 14, 30 days)
Country you operate in
I can tailor this policy exactly to your business.